Frequently Asked Questions (FAQ)

Why choose Vital Care of Greenville for my infusion therapy?

Unlike our competition, we are a locally owned, family business who’s owners work directly in the business. That local connection drives our business to perform for patients and prescribers in the community we value so dearly. Don’t trust your healthcare to regionally owned or out of town pharmacies because your priorities are not their priorities.

What is infusion therapy?

Infusion therapy is the intravenous delivery of biologic drugs, vitamins, and/or minerals as prescribed by a physician. At Vital Care of Greenville, our expert staff of registered infusion nurses administer a formulary of biologic infusion and injection therapies. (NOTE: Vital Care of Greenville is an outpatient center for medical infusions prescribed by a physician for the treatment of complex chronic conditions. Vital Care of Greenville does not administer vitamin, mineral or other wellness infusions.)

What conditions does Vital Care of Greenville treat?

We treat adult and pediatric patients with complex chronic conditions, such as:

  • Ankylosing Spondylitis
  • Atherosclerotic Cardiovascular Disease
  • Chronic Migraines
  • CIDP
  • Crohn’s Disease
  • Fabry Disease
  • Gout
  • Guillain-Barre Syndrome
  • Immune Deficiencies
  • Inflammatory Arthritis
  • Lupus
  • Multiple Sclerosis
  • Myasthenia Gravis
  • Myositis
  • Psoriasis
  • Rheumatoid Arthritis
  • Severe and Allergic Asthma
  • Thyroid Eye Disease
  • Ulcerative Colitis
  • Plus Many More, contact us to see if we can serve you

NOTE: We do not administer chemotherapy.

Do I need a physician referral?

Yes, we require a physician referral for every patient regardless of treatment.

Which insurances does Vital Care of Greenville accept?

We accept most major commercial insurances in addition to Medicare and Medicaid.

Feel free to use the contact us form to confirm that we accept your insurance.

I am getting infusions at home or at my doctor’s office or at the hospital. What do I have to do in order to come to Vital Care of Greenville?

You have the right to choose your site of care!

Switching your ongoing infusion or injection treatment to Vital Care Greenville is easy. As a first step, have your Doctor fill out a Referral form online, and a member of our team will be in touch with next steps.

We will also need a physician’s order for your medication, details about your health insurance plan, and other information such as your demographics, vitals, labs, and certain clinical data to authorize your treatment. All of the information your doctor needs to provide can be found on our Referrals page.

Once we have everything from your doctor, Vital Care of Greenville will reach out to your insurance plan to obtain a prior authorization (PA). Simply put, a PA is an approval from your insurance plan that the prescription is covered by your plan and its cost will be reimbursed. (NOTE: Vital Care Greenville requires a prior authorization before the administration of any therapy.)

Once we receive the prior authorization, we can order your medications and schedule your infusion for a time that is convenient for you.

What are Vital Care of Greenville hours?

Vital Care Greenville is open 8:30am-4:30pm Monday through Friday.

Are private rooms guaranteed?

All Vital Care of Greenville patients are guaranteed a private, spacious suite. Our suites include an entertainment system with cable and streaming options. Patients also benefit from window views, comfortable/heated infusion chairs, wifi and most of all, privacy.

What wellness infusions does Vital Care of Greenville offer?

Vital Care of Greenville does not offer wellness infusions – such as B-12 injections, hydration treatments, or Myers cocktails – unless those therapies are prescribed alongside an existing treatment regimen that includes a specialty pharmaceutical within our existing formulary.

Can Vital Care of Greenville utilize a patient’s existing IV port to administer its therapies?

Yes. Vital Care Iof Greenville can utilize a patient’s existing IV port to administer its therapies. (NOTE: Vital Care of Greenville does not place new IV ports. This procedure must be completed by a physician prior to your appointment.)

An IV port is a device that is implanted under a patient’s skin for the administration of IV therapies. Ports can simplify the IV process by eliminating the need for a new IV placement and stick for every infusion. IV ports are often used when a patient will be receiving IV therapy for an extended period of time.

Is Vital Care of Greenville a safe place to get my prescribed treatment?

Vital Care of Greenville follows all of the same regulatory guidelines and safety standards as your physician’s office and most hospitals. Vital Care of Greenville staffs its center at a low patient-to-nurse ratio, ensuring a level of oversight and rapid response necessary if you experience any adverse event from your treatment. Our physician supervisors are available to us should a problem arise with your infusion, however our first step is to call your prescribing doctor.

We are also located in the heart of the Patewood Hospital district so there is quick access to medical support from our office.

How do I pay my bill?

Vital Care of Greenville offers patients multiple ways for patients to pay the remaining balance. Once a statement is received, patients may pay by check or credit card using the prepaid envelope that accompanies the mailed statement or by using our online Patient Payment Portal.

NOTE: All patient copays, coinsurance, and deductibles are due at time of service.

If you have additional questions about your bill, please contact our billing department using our online form or by calling our billing department directly at (864) 438-2800.

How do I reschedule my appointment?

Please contact Vital Care of Greenville and our staff will help you reschedule your appointment.

Where is Vital Care of Greenville located?

We are at:
274 Commonwealth Dr Ste C
Greenville, SC 29615

You can view a map and get directions here

What exactly is Home Infusion Therapy?

Infusion Therapy is simply the administration of medication through a needle or catheter. Most of the time, the drug is administered intravenously (though sometimes drugs are provided through epidural or other non-oral routes). Doctors prescribe Infusion Therapy when oral medications will prove ineffective due to the severity of the patient’s condition. Home Infusion Therapy is, simply, Infusion Therapy performed at the home.

What is the purpose of a Home Infusion Pharmacy?

Infusion Pharmacies, like Vital Care of Greenville, fill a variety of roles. Primarily, these pharmacies prepare your medication in a sterile environment, called clean rooms, and dispense all necessary supplies needed for administration of your medication. Additionally, they are responsible for disposing of medical waste and providing professional nursing and pharmacy consultation on the use of the infusion medication.

How will I receive my IV medications and supplies?

Vital Care of Greenville employs delivery specialists who ensure the timely delivery of your medications and supplies. These delivery specialists will hand-deliver your medicine, and if you are unavailable at the set time of delivery, we can arrange to have it delivered early, dropped off with another authorized individual, or picked up at our pharmacy.

Do I need to call every time I need my IV medications?

No! As a patient, you will be added to our weekly calendar and delivery schedule. Based on the type of therapy you are receiving and the orders from your doctor, we will ensure that you receive the proper dosage in time for the necessary treatments. Additionally, we will send you all of the necessary supplies along with your medicine. However, if you need extra supplies or are curious when you are schedule for your next delivery, please contact us at any time!​

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